Rethinking insurance and social protection to combine efficiency and multiple expectations

Alongside insurers and social protection players, we face a twofold challenge: keeping our promise to provide care and modernizing our operations.

The insurance and social protection sector is undergoing a structural transformation: an aging population, cost inflation, increasing regulatory requirements...
Customers want clear, personalized services that are accessible at all times.

The digital transition, AI, automation and the harnessing of data are redefining value chains. Historic models are being challenged by the dynamics of concentration, strategic refocusing and new alliances.

Finally, players are now expected to focus on their social impact, beyond their insurance mission: prevention, inclusion, accessibility.

What we can do for you

Insurance companies, mutuals, provident institutions and social protection players: we work on the key issues of transformation, risk management and member relations.

Our approach is based on an in-depth understanding of insurance models, a pragmatic focus on operational efficiency and a long-term commitment to serving policyholders.

Create useful, differentiating and viable offers

Structuring major programs (space, defense).
Management of interfaces, risks and critical milestones.
Reliability of industrial chains.

Improving organizational efficiency and performance

Optimize front-to-back processes with a cost-to-serve approach
Manage transformation projects and track tangible gains
Reinforcing control of processing: securing activities, combating fraud and cyber risks

Making transformation a sustainable strategic lever

Structuring and implementing high-stakes reorganization projects (corporate projects, TOM, restructuring, overhaul of distribution schemes, partnerships, mergers)
Securing compliance with regulatory, environmental and social changes
Operationalize strategies and support the implementation of new organizations

Streamlining policyholder/patient relations

Rethinking user paths for a smoother, simpler experience
Define and deploy effective multi-channel relationship strategies
Diagnose customer culture and design orientation and engagement levers

Developing talent

Implement attractive, sustainable HR policies: managerial innovation, management models, GPEC, etc.
Design and run customized training courses
Supporting talent and managers: assessment, individual and group coaching

Managing IT projects

Setting up / strengthening the 360° vision management system
Identifying and implementing transformations through Data and AI
Designing and managing the deployment of major IT projects

What we've accomplished together

Each assignment in the insurance and social protection sector is unique, but they all have one thing in common: improving the performance and quality of service provided to policyholders. Here are just a few examples of the support we have provided to companies, mutual insurers and provident institutions.

Insurance & Social Protection

Structuring and deploying a mutual's job protection plan

Support for the management teams of a mutual company in structuring its PES in response to economic difficulties and successfully projecting into the future.

Our view of the sector

We analyze major developments in the insurance and social protection sectors to better anticipate their impact. Through our convictions and short formats, we enlighten players on the challenges of transformation, innovation and trust.