Accelerating business transformations through digital technology for operational efficiency
Our customer, a leader in civil engineering, is facing multiple challenges. In a low-margin sector requiring new sources of growth, management teams are dispersed between the multiplication of tools and administrative tasks. Added to this is the difficulty of exploiting the numerous data re-entries, of poor quality, which hampers genuine management at both local and global level.
Mission objectives :
Our support in digitizing processes responds to these challenges through three objectives: refocusing the field on its core business, linking tools and processes in a single entry point to simplify the user experience, and finally data-driven management throughout the organization, for the site manager as well as the CEO.
Support in place
Our support was divided into three phases: detailed understanding of processes and irritants, user-centered design, then large-scale operational roll-out with change management in the field.
- Redesign of 3 existing macro-processes with end-users, identifying priority use cases to be digitized or not digitized
- Building a roadmap to support the launch of a digital transformation department
- UX/UI co-design with end-users via mock-ups, make-or-buy choice between in-house solution and editors
- Agile delivery management in 3-week sprints
- Definition of a decentralized deployment strategy
- Complete change management, with local support on site, in a cascading manner
The results
in the field
And tomorrow?
This program is part of a profound change in the way people work: digital technology is becoming a lever for performance, but also for the attractiveness of field jobs. The next steps are designed to ensure the long-term viability of the system, with enhanced support combining reactive support, AI-enhanced training and community animation for users. In addition to industrialization, the challenges also include interoperability of solutions, enhancement of operational data, and reinforcement of the digital business culture at all levels of the organization.
