Home / Customer cases / Care Access Services (SAS): a response to the crisis in hospital emergency departments
Following the "Mesnier-Carli: Safeguarding Emergencies" mission, Minister Agnès Buzyn announces the "Pacte de Refondation des Urgences", with the creation of Services d'Accès aux Soins (SAS). Each département will have an SAS for:
Mission objective: Deploy a regional regulation platform, made up of emergency physicians and private practitioners, via the 15 emergency number. This platform will take into account the disparity of care provision and patient needs in each territory.
Our teams have put in place a resolutely participative approach adapted to different local contexts, focusing on three main areas:
Diagnosis of needs (for the population, for regulation and for care by healthcare professionals), and five- and ten-year forecasts.
Definition of the platform's internal operations, territorial organization, appropriate technical tools and SAS governance.
Definition of the SAS ramp-up roadmap and support plan for healthcare professionals and patients.
Activation of test and ramp-up phases.
Adjustment of the roadmap.
Eurogroup Consulting is now rolling out the first experiments in inter-departmental regulation. This approach consists in organizing "solidarity" between departmental platforms in the event of an overload of activity or a specific difficulty (platform crash, etc.).